Testimonials

Here are some comments from clients who have used Jetty Research's services over the past 12 months:

"Jetty Research provided a quality service, which was flexible and demonstrated their understanding of Council's purpose and requirements. The advice and commitment from Jetty Research allowed Council to design a suitable survey that was both effective and within budgetary constraints. The survey was conducted in a timely manner with Council being kept fully informed during the progress of the survey. Overall Council was very satisfied with the way Jetty Research conducted the survey. The quality, timeliness, and presentation of results, and the cost of the service exceeded expectations."

Russell Esdaile
Director Corporate and Community Services
Muswellbrook Shire Council

"Jetty Research has given us the data to improve our services to our customers. With the answers they provided, we can make the necessary changes based on facts and not beliefs."

Phillip Neuss
General Manager
Coffs Harbour Fisherman's Co-Op

"We recently commissioned Jetty Research to undertake Shopping Centre Exit studies at Park Beach Plaza in Coffs Harbour and Orana Mall, in Dubbo.

Our objectives for both properties was to gain a profile of our existing customer base and identify any opportunities to maximise our marketing spend and tertiary trade areas.

From the first day of our initial brief, Jetty Research proactively explored all our objectives and provided a questionnaire that was tailored and relevant to each property.

Onsite management of the Interviewers was very professional and the bright personalities of each employer resulted in customer interaction and a high level of participation.

The succinct Executive summaries have enabled us to quickly react to some very interesting outcomes on customer preferences.

In particular we have found the quantitative information extremely valuable for assessing our Retail Tenancy Mix and have used this as a strong marketing tool to key Retailers.

We have no hesitation in recommending Jetty Research to any company seeking a professional and friendly research Company that provides excellent value for money."

Kieran Grimley
Group Asset Manager
H.A. Bachrach (Nom) Pty Ltd

”Jetty Research has completed a Business Confidence Survey for the Economic Development Unit of Coffs Harbour City Council. I found Jetty Research to have performed this task professionally and competently. We received regular reports on where the survey was up to, how the Business Community were responding, and the proposed completion date of the research. The report itself was well presented and able to be understood easily and the project was completed and delivered on time.

I commend Jetty Research to any organisation seeking a research company.”

Jenny Oloman
Manager
Economic Development
Coffs Harbour City Council

"I thought you did a great job with your presentation; you obviously knew what you were presenting, were really confident in your delivery and the integrity of your results, and then have the added bonus of being able to apply the results to the APNAP environment.

Just keep delivering what you delivered today, and I will feel more than comfortable recommending you as a research supplier, wherever appropriate.

Job well done!"

Margaret Dodsworth
Research and Communication Manager
APN Australian Publishing

"Having the results of the survey Jetty Research completed for The Coffee Club Park Beach Plaza enabled us to understand our place in the market in a very real and concrete way. The results helped us to direct our marketing toward more specific areas. James Parker communicates well and helped us get the best possible result. I would have no hesitation in recommending Jetty Research and will no doubt continue to utilize their services in the future."

Margi Berlin
Franchise Business Owner
The Coffee Club Park Beach Plaza

"As an organisation, which had undergone significant change over the last 18 months, we needed to know what our staff thought and how they really felt. James from Jetty research was able to convert what we wanted to know into simple to answer questions. The survey was clear, user friendly and confidential. The results have provided management with a good indication of areas we do well and areas where we can improve. The whole process was simple, quick, cost effective and professional and James was a pleasure to work with."

Katreena Callaghan
Corporate Services Manager
Enterprise & Training Company Ltd.

"BCU is the largest regional credit union in northern NSW with 21 branches and 55,000 members. In the past we have used metropolitan based market research companies and were delighted to find a market research organisation in our area.

We originally employed Jetty Research to conduct a written member survey and were so impressed with their work that we also used the company to conduct a phone survey of members and mystery shopping.

We can highly recommend Jetty Research to other businesses looking for market research providers. It is refreshing to find an organisation that is responsive, delivers on time and provides a concise, easy to read report on the findings.

Investing in market research with Jetty Research has provided our organisation with some key insights from which we have developed marketing campaigns and staff training initiatives. We have certainly received a significant return on investment and their reports will continue to be used - not just sit on the shelf gathering dust!!!"

Gillian French
General Manager Marketing
BCU (Bananacoast Community Credit Union Ltd.)

"Since your market research on our business (March 2007) in consultation with the Red Rooster marketing team and my own management team in-stores, we formulated a plan to grow the business. The success rate has been exceptional. Since June 07 both stores have maintained double digit growth on last year's sales, and have exceeded Red Rooster's national growth figures by nearly double in that time frame.

We, as a team, put it down to information and knowledge which I believe your research gave us. Thank you."

Matt Culgan
Franchisee
Red Rooster Coffs Harbour